FAQs

Check most frequently asked questions here, if you still need help then please contact us at info@potstudiola.com

Whats the protocol?

  • You will be notified via email when your pieces are ready. Check your spam if its past your date!
  • You have 30 days after they're ready to pickup
  • Due to limited space, pieces will be cleared out after this 30 day window
  • Shipping available upon request for additional fee. Email info@potstudiola.com to arrange 

When will pieces be ready for pickup?

  • Multi-Class series: 14 days after your last class
  • One-time classes: 30 days 

Pickup Hours:

  • POT Gardens (Mid-City): Saturday and Sunday from 12 - 5p
  • Pickup is located in the entrance of the Wheel Room (the 2nd door down the patio)
  • Wheel throwing is when you create a piece on the potter’s wheel. Yes, just like that movie Ghost, but done properly. This is the most popular form of pottery making, and most would consider it the more technical side of pottery. Wheel throwing is great for those looking for a new grounding practice.
  • Handbuilding is pottery that is all things done off the wheel - includes slab construction, pinching, coil construction, and sculpting. This method is more forgiving and allows you to get creative with decorations and adornments. Handbuilding is great for those looking for a more arts & crafts experience.

Classes:

  1. Refunds are granted for cancellations made a minimum of 5 days prior to the initial class.
  2. Cancellations within 4 days of a class result in 50% account credit.
  3. No refunds, account credits, or make-up classes for same-day or retroactive cancellations.
  4. Individual missed classes within a series are not eligible for refunds or make-up sessions.
  5. Currently, POT does not facilitate returns or provide refunds for POTSHOP purchases.

Click here to request a class refund. Please note that we do not process cancellation requests via phone.

Merch:

We accept returns within 30 days of purchase. To be eligible, items must be unworn, unused, and in their original condition, with all original tags attached.

You can return your item in person at POT Gardens, or choose to mail it back. If mailing, customers are responsible for the cost of the return shipping label.

Refunds are issued after the item has been received, inspected, and approved for return. Once approved, the refund will be processed to the original payment method.

  • We have classes for ages 3 and up!
  • See all Youth Programs here
  • All classes will have the appropriate ages on the listing
  • Most classes are ages 12+, with requirement for an adult to sign up with anyone between 12-17
  • Adults-Only classes will say so on the listing 

 

Yes!  POT Private Parties are private classes designed for first-timers. Choose from wheel throwing, handbuilding, or a variety of other classes for all ages and groups, even kids parties!

We can also customize a private class for your organization. Visit our Private Parties page to learn more and submit a request!

  • We do our best to keep our prices as accessible as possible, considering overhead and material costs, which include fair living wages for staff. A lot of work goes into maintaining classes behind the scenes, aside from teaching. Labor goes into recycling and prepping clay, firing, glaze maintenance, processing pieces, studio operations, administrating etc. on top of teaching.
  • Student pieces are fired in the kiln for 24+ hours in 2 separate rounds
  • Check out the Potluck Initiative - We offer scholarships and sliding scale pricing for Black & Brown individuals who cannot afford the full price. 

We do our best to keep your class on schedule, however we need a minimum of signups to ensure POT's long-term sustainability. If your class has low enrollment, you will hear from us in the days leading up to it, with options to switch classes, reschedule, or receive a refund. 

Yes! You can either become a member for 24/7 studio access or book Open Studio Time on an as-needed basis.

Yes! Members have 24/7 access, so safety and being able to work independently are key to joining the studio. For more information, check out the application here! 

We don't offer outside firing at the moment. If you're interested in firing at POT, consider applying to become a member by filling out this form: https://www.potstudiola.com/pages/studio-membership-application